The Hidden 10 Hours a Week Shopify Merchants Lose to Customer Support

Customer support doesn’t feel like a full-time job.

Until you add it up.

A few minutes here.
A quick order lookup there.
Another “where is my order?” email.

Before you know it, 10+ hours of your week are gone — not solving hard problems, but searching for information you already have.

The Problem Isn’t the Customer — It’s the Process

Most customer emails follow the same pattern:

• Order status
• Shipping updates
• Address changes
• Returns and refunds

But answering any of these still requires:

• Opening Shopify
• Finding the right order
• Checking fulfillment or tracking
• Returning to your inbox to reply

That’s 5–6 steps per email. Repeated dozens of times a day.

What Happens When You Remove the Searching

Our Chrome extension and Shopify app collapse that entire workflow into one screen.

When a customer email arrives:

• We identify what the customer is asking
• We pull the relevant Shopify order and customer data
• We surface it directly inside your inbox

The result?
Replies that take seconds instead of minutes.

Time Saved Is Growth Gained

Merchants use those saved hours to:

• Focus on marketing and growth
• Improve their store experience
• Delay hiring support staff
• Get their evenings back

Support stops being a drain — and starts running quietly in the background.

Stop losing hours to busywork.
Start answering smarter.